Recognize the warning signs and document the behavior. Next plan counseling meeting with employee in private and in a separate meeting with witnesses. Finally, determine appropriate actions

Should you find yourself in a position in dealing with an angry co-worker, always remember to appear non-threatening to keep the situation from escalating.

The Wrong Way

The worker on the right has responded to the angry worker by pointing his finger back and yelling. He is also leaning toward the angry worker. This confrontational style can only make a tense situation worse. Do not argue or raise your voice at the angry worker

The Correct Way

The worker being yelled at is responding to the situation in a better way. He had stepped away from the angry worker. His arms are out to his side in a non-threatening posture and indicates that he is ready to listen. He is not yelling or even talking, and instead is listening to the angry person.