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• Warn co-workers and clear the area

• Call for assistance

• Try to remain calm and polite

• Establish eye contact

• Keep an even tone of voice

• Maintain a safe distance

• Determine an escape route

• Don't try to disarm the aggressor.

• Do what you are told

• Don't make any sudden moves

• Speak carefully and sparingly

• Go for cover or run only if safe to do so

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