Resources

Office of Outreach, Diversity, and Equal Opportunity (ODEO)

THE COOPERATIVE RESOLUTION PROGRAM

RESOURCES                                                                                                                                                                                

Communication Tips

• • CONFLICT MANAGEMENT STRATEGY SURVEY
    
    
    • CONFLICT MANAGEMENT STRATEGIES
    • WORKING TOGETHER WORKS! BROCHURE
      
      
  • CONFLICT RESOLUTION WORKSHEET
    
    
  • POINTS TO PONDER - COPING WITH CHANGE
    
    
  • GOSSIP HARMLESS CHITCHAT
    
    
    • GOSSIP POEM
      
      
  • HANDLING FEEDBACK WITH GRACE AND DIGNITY.05.09
    
    
  • TEN TIPS FOR CREATING RESPECT AND CIVILITY IN YOUR WORKPLACE
    
    
  • STRESS MANAGEMENT
    
    
  • WORKING WITH DIFFERENT GENERATIONS
    
    
  • TIPS FOR WORKING WITH EVERY GENERATION

• Workplace Communication Assessment
  
  
  • CONFLICT CLIMATE INVENTORY

• Articles
  
  
  • Being Heard: Mental and Verbal Strategies for Getting Your Point Across by Judy Ringer
    
    
  • Mother Always Liked You Best-Dysfunctional Family Patterns in the Workplace by Lorraine Segal
    
    
  • Purposeful Communication:  A Role Play by Judy Ringer
    
    
  • Rock, Paper, Scissors by Tammy Lenski
    
    
  • We Have to Talk: A Step-By-Step Checklist for Difficult Conversations by Judy Ringer
    
    
  • When to Engage, When not to Engage by Daniel Robin